Return Policy

We provide 30-days exchange guarantee against manufacturing defect and physical damage. Defective goods can be exchanged for the same item only. No refund will be offered.

Refund Policy

We will issue full refund should we are out-of-stock. In case the student is unable to attend a class, no refund or change of date is allowed.

Delivery Policy

Orders will be shipped via Hongkong Post as registered airmail within 2 working days.  It is our responsibility to make sure you get the package.  Should you not receive your order 2 days after targeted arrival date, we will re-ship it immediately.  However, in case the delivery problem is due to incorrect mailing address, the buyer will bear the responsibility.

Data Privacy Policy

We are an educational establishment which aims to help members learn to play the piano. Users become members by logging in their Facebook accounts via our website, joining our courses, or purchasing our products. We are committed to protect the privacy of customers information. We will not sell, exchange or lease out customer data (including name, email address, mail address, telephone number and transaction records) to any third party.

The online transaction processing is using the highest commercially available encryption technology - 256-bit SSL encryption. All confidential information is automatically encrypted before it is transmitted, to protect the data from being read and interpreted.

Copyright

Our course materials are for personal use only. Unauthorised duplication, public viewing, and loaning to members by organisations such as schools, clubs, churches, etc. are strictly forbidden.

We reserve the right to make any alterations to the policy details when necessary without prior notice.




© 2006-2021 Hong Kong Pop Piano Academy  Updated:23-10-2021  All rights reserved.